Support and FAQ - Under Construction

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Definitely NOT! Our design suits pets who can walk but need some support, to pets who cannot use their hind legs at all. If your pet has a degenerative condition, it is ideal to integrate wheels into your routine before they lose the ability to walk independently. This will allow your pet to maintain better muscle tone in both the front and rear legs, and help maintain balance/weight distribution to protect the front limbs. Wheels enable your pet to exercise and move more efficiently, and can even help them get stronger before their condition may progress (if degenerative). Carts make an excellent tool for rehabilitation as you can control the amount of weight bearing of the hind limbs. Think of them as walkers, or a mobility aid, not a passive wheelchair. It is an unfortunately common misconception that wheels are the end of the road, or your pet will become dependent upon them - this is not true! Please reach out if you'd like to chat about whether wheels are the right choice for your pet.

Yes! Our support saddle system is designed to allow your pet to eliminate without soiling the harness, in or out of the cart.

Yes. We make lots of carts for rabbits, cats, and have made them for goats, sheep, pigs, and more. Please contact us if you have a pet you think might benefit from wheels, and we will see what we can do. If we feel another company is a better fit, we will certainly refer you!

Please reach out and chat with Dr. Moe. If your pet just needs a little assistance we can recommend harnesses or refer to another company if a front wheel cart sounds like a good choice. We can help with a full support cart, which may be advised depending on what all is going on with your pet.

We use the measurements to build a wheelchair that provides a custom fit tailored to your pet. Measurements are not always accurate, which is why we allow for adjustments that can be easily made. If we feel your measurements are out of proportion for the weight and breed of your pet, we may ask you to re-take them and send pictures in order to provide your pet with the best possible fit.

Your cart will come with a full set of instructions, including a troubleshooting guide. Please contact us if you need a copy of these instructions. We offer evaluation and fitting assistance, and will review pictures and video submitted via email. A video chat may be scheduled if we need to take a closer look. There is no additional fee for this assistance. Please contact us if you have any questions or concerns about your pet's wheels!

Some smaller dogs may figure out how to lie down in a "downward dog" and rest, or wheel up to a dog bed. However, all pets should be taken out of their wheels to rest completely. Never leave your pet unattended in their wheels. If your pet is trying to lie down, it is probably time to take a break.

Typically, rear wheel carts are completed in 4-7 days, and quad carts 10-14 days. The timing depends on how many orders are in queue, so sometimes we are able to ship faster. Occasionally we may need more time, and will communicate this to you along the way. These days, we are also at the mercy of supply chains, though these delays have gotten much better. We feel each pet is equally important, so orders are filled in the order received.

Most pets adapt quite readily to the freedom and mobility their cart provides. As each pet is an individual, the time to adjust to a cart varies. Some pets adjust immediately and never look back, and others are a bit more sensitive, and need some extra encouragement. This may range from a few days to a few weeks, which is why we allow 30 days for your pet to test drive their wheels.

Please reach out! Email is the best way to get a prompt reply, as Dr. Moe also juggles patient appointments and cannot answer the phone daily. Sometimes our time zones don't line up, but we can return an email anytime. You can also reach out via Facebook/Instagram, but email is most consistent. We are happy to chat on the phone as well, just leave a message if we miss you. Dr. Moe will be happy to answer whatever questions you may have about Doggon' Wheels. If you'd like to chat about physical rehabilitation options, we can refer you to a therapist near you, consult VitalVet, or you may inquire about a remote consultation with Dr. Moe. You may email us at doggonwheels@gmail.com or call us at +1 (628) 256-1500. We are in the Pacific Time Zone, located in San Francisco, CA.